Shipping & Handling
After you place an order, it is validated through our own validation process and then forwarded to our sales department.
After placing your order, you will get a confirmation call and e-mail for your order. All orders are considered confirmed only after proper intimation from doorpharmacy.com.
Usually, we take about 24-48 hours for the order to ship as we make sure the shipping condition and authentic buying.
Currently, we are offering FREE* shipping in Karachi on orders aboove 10,000/- PKR per Invoice Total.
Please Note that shipping charges vary for different parts of the country.
The usual turnaround time is about 1 week for orders outside Karachi and 2 to 3 days within. However, delays in transit are possible due to conditions of the metropolitan or any other uncontrollable circumstances.
The package will be delivered via M&P Logistics and will have a tracking number available to track the status of the order.
Packages Lost In Transit:
If your order is lost in transit, DoorPharmacy.com will investigate with the Shipping carrier. It may take 2-3 days for this process. If the package is still not located, we will issue/offer a replacement.
Product Is Damaged Or Stolen In Shipping:
- A Product is considered damaged if the product received was physically damaged in a material way.
- A product is considered stolen if the package received is in open condition and is empty.
In either case, you may contact our Customer Support department. We are going to investigate this issue and may ask for a digital picture of the received package/product or any other proof for claim purpose as well.
If you have any questions/concerns about our Shipping policy, please feel free to contact us. We are available round the clock - 24/7.